Privacy Policy

Last Updated:

June 30, 2026

Last updated: June 30, 2026

Effective in: India, United States, and Canada. Additional rights apply to visitors in the European Economic Area, United Kingdom, and Switzerland (see the GDPR section below).

Feezza (“we”, “us”, “our”) operates in India, the United States, and Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Service”). This policy is designed to comply with the Digital Personal Data Protection Act 2023 (DPDPA, India); the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA, USA); the Washington My Health My Data Act (MHMDA, USA); the Children’s Online Privacy Protection Act (COPPA, USA); the Federal Trade Commission Act (FTC Act, USA); the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada); Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25 (Quebec, Canada); Canada’s Anti-Spam Legislation (CASL, Canada); and the Food Safety and Standards Authority of India regulations (FSSAI, India).

Health Information Disclaimer

Feezza is an AI-powered wellness companion, not a licensed healthcare professional. Information provided by Feezza is for general wellness and informational purposes only. It is not intended as medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making changes to your diet, exercise routine, or medication. In a medical emergency, contact your local emergency services immediately.

1. Information We Collect

We collect the following categories of personal information:

a) Information You Provide

Account Information: Name, email address, password (encrypted). Optionally, an Emergency Contact (name and phone number) you may designate for the critical health alert system — used solely for that purpose and never shared with third parties.
Profile Information: Age, gender, weight, height, activity level, fitness goals.
Health & Wellness Data: Meals logged, nutritional intake, health conditions, allergies, medications, supplements, blood sugar readings, blood pressure and cholesterol readings, wellness check-ins, mood and energy levels, sleep duration and quality, hydration intake. Laboratory Results — blood test values including HbA1c, fasting glucose, LDL, HDL, triglycerides, TSH, creatinine, eGFR, Vitamin D, B12, iron, and ferritin entered manually from your doctor’s lab reports. Stored encrypted and processed solely to provide personalized health insights. Never shared with third parties.
Health Symptom Reports & Follow-ups: When you report health symptoms or concerns to Feezza, these are recorded as part of your health profile to enable personalized follow-up care. Feezza may proactively check back on previously reported symptoms in subsequent conversations to track your wellbeing and assess whether dietary recommendations were effective. This symptom tracking data is stored securely, processed solely for your personalized health guidance, and is never shared with third parties. You can request deletion of this data at any time.
Female Health Data: Menstrual cycle tracking, hormone cycle phases, fertility nutrition data, PCOS/endometriosis condition tracking, pregnancy nutrition data, menopause/perimenopause data, iron and anemia monitoring. This data is treated as sensitive health information with the highest level of protection.
Body Data: Progress photos (stored encrypted), body examination data with AI-positioned body markers, weight history. Important: When you use the Body Examination feature, your body photo is securely transmitted to Azure OpenAI servers operated by Microsoft for AI-powered analysis. Microsoft processes the image solely to generate your fitness assessment and does not retain or use it for training. A just-in-time consent prompt is shown before each submission.
Fitness Data: Workout activities, running sessions, step counts.
Voice & Conversation Data: When you use Voice Chat with Feezza, your voice is transmitted to NVIDIA Riva (Whisper-Large-V3, hosted by NVIDIA Corporation) as the primary speech-to-text service, with OpenAI Whisper used as automatic fallback if NVIDIA is unavailable. Feezza’s voice responses are synthesized using Microsoft Azure Cognitive Services Text-to-Speech. Voice audio is not stored after transcription — only the resulting text transcript is retained as part of your chat history. None of NVIDIA, OpenAI, or Microsoft retain your voice audio after processing, and none use it to train AI models.
Gamification Data: Logging streaks, achievement badges, milestones, non-scale victories, and reward progress. This data is used solely to motivate your health journey and is never shared externally.
Saved Health Tips: Specific Feezza advice messages you choose to bookmark. Stored in your account and accessible only by you.
Payment Information: Feezza offers Free and Premium tiers. Free tier users provide no payment information. Premium subscriptions are processed through Apple’s App Store via RevenueCat on iOS, and through Stripe on web. We do not store credit card numbers.

b) Information Collected Automatically

Usage Data: Features used, pages visited, interaction patterns.
Device Information: Device type, operating system, app version.
Wearable Data: Heart rate, steps, calories burned, active minutes (only when you connect a wearable device like Fitbit).

c) Information from Third Parties

Wearable Devices: Fitbit, Apple Health, Google Fit (only with your explicit authorization via OAuth).
Food Databases: OpenFoodFacts for product information during grocery scanning.

2. How We Use Your Information

Provide, maintain, and improve the Service.
Generate personalized nutrition analysis, diet plans, and workout recommendations using Azure OpenAI (GPT-4o) as the primary AI service.
Track your health and fitness progress.
Provide AI-powered coaching through “Feezza” (our AI wellness companion — not a licensed health coach or medical professional).
Analyze food images and nutrition labels for nutritional information.
Check medication-food interactions based on published medical knowledge.
Generate clinician-formatted health reports in PDF format upon your request, containing your nutrition, health metric, and symptom data for a selected time period. These reports are generated solely at your direction and shared only as you choose using your device’s native sharing capabilities.
Send transactional emails (password resets, account notifications).
Process payments and manage subscriptions.
Detect and prevent fraud and abuse.

3. AI and Automated Processing

Feezza uses artificial intelligence (Azure OpenAI GPT-4o and GPT-4o-mini, operated by Microsoft) as its primary AI service to analyze food images, generate diet plans, provide coaching responses, and offer health insights. NVIDIA Riva (Whisper-Large-V3) is the primary speech-to-text service for Voice Chat, with OpenAI Whisper as automatic fallback. OpenAI also serves as a secondary AI fallback for chat. Your meal data, health conditions, and profile information are sent to Azure OpenAI for processing under Microsoft’s Data Processing Agreement. We do not use your data to train AI models. AI-generated advice is informational only and should not replace professional medical guidance.

Flare Prediction (Premium feature): Flare Prediction uses your logged symptoms and food data to identify patterns. You can disable this in settings.

Conversation Memory (Premium feature): Conversation Memory stores meaningful information from your conversations to personalize future responses. You can delete this data at any time.

4. Data Sharing and Disclosure

We do not sell your personal information. We share data only with the following categories of service providers, each under a Data Processing Agreement:

AI providers: Microsoft Azure OpenAI, Anthropic, OpenAI.
Voice processing: NVIDIA Riva, Azure TTS.
Hosting: Replit, Neon.
Payments: Stripe, RevenueCat.
Email: Resend.
Food data: Spoonacular, Edamam, OpenFoodFacts.
Exercise data: ExerciseDB.
Crash monitoring: Sentry.
Push notifications: Expo.
Wearables: Fitbit, Apple Health, Google Fit.
Business Transfers (Merger or Acquisition): If Feezza is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its assets, your personal data may be transferred to the successor or acquiring entity as part of that transaction. We will require the recipient to honour this Privacy Policy, and we will notify you by email and/or in-app notice before your data becomes subject to a materially different privacy policy. You will retain the right to delete your account and export your data before any such change takes effect.
Law Enforcement: When required by law, court order, or governmental regulation.

If Feezza Ceases Operations

If we decide to discontinue the Service or wind down the company, we will give you at least 30 days’ advance notice by email and/or in-app notification before the Service is shut down. During that notice period you will be able to export your data (Health Coach > Data Export). After the Service is discontinued, we will securely delete or irreversibly anonymize all personal data we hold, and instruct our processors to do the same, except where retention is required by law. We will not sell your personal data as a standalone asset to an unrelated third party.

We maintain Data Processing Agreements with all third-party services that process your personal data. These include our AI providers, hosting infrastructure, payment processors, email delivery, and analytics services. A list of our current processors is available on request by emailing privacy@feezza.ai.

5. Data Storage, Security & Cross-Border Transfers

Your data is stored in the United States and protected by TLS encryption in transit and AES-256 encryption at rest. By using Feezza you authorize transfer of your data to the United States for processing.

6. Data Retention

In compliance with DPDPA (India), PIPEDA (Canada), and CCPA (USA), we retain your personal data only as long as necessary to fulfill the purpose for which it was collected. Data is automatically erased when its processing purpose expires.

Time-Based Retention (Automatically Erased)

Historical records are automatically deleted after their retention period, even if your account remains active: Meal Logs & Daily Summaries — 3 years from date of entry; Weight & Blood Sugar Entries — 3 years from date of entry; Progress Photos — 2 years from date of upload; Body Examinations — 2 years from date of examination; Wellness Check-ins — 2 years from date of entry; Running & Fasting Sessions — 2 years from session date; Sleep Entries — 2 years from date of entry; Wearable Device Data — 2 years from sync date; Notifications — 1 year from creation date; Audit Logs — 24 months.

Active-Purpose Retention (Deleted on Account Closure)

The following data serves an ongoing purpose while your account is active and is deleted immediately upon account deletion: Account & Profile Information; Health Conditions & Allergies; Medications & Supplements; Diet & Workout Plans; Dietary Preferences; AI Coach Chat History; Family Group Data; Scan History & Food Library.

Automatic Cleanup: A scheduled job runs monthly to identify and permanently delete time-based data that has exceeded its retention period. No manual action is required.

Account Deletion: When you delete your account, all associated data — including both time-based and active-purpose data — is permanently deleted from our databases immediately. Backups are purged within 30 days.

Minimum Retention: All data is retained for a minimum of 1 year from the date of processing to ensure you can access, correct, or export your data before erasure. The shortest automatic deletion period is 1 year (notifications).

7. Children’s Privacy (COPPA Compliance)

In compliance with the Children’s Online Privacy Protection Act (COPPA), Feezza is not intended for individuals under 13 years of age.

No Knowing Collection: We do not knowingly collect, use, or disclose personal information from children under 13 (or under 18 in India). Our registration requires users to confirm they meet the minimum age requirement.
Verifiable Parental Consent: If we discover that a child under the applicable age has created an account, we will immediately suspend the account and require verifiable parental consent (via email confirmation from a parent/guardian) before any further data processing occurs.
Parental Rights: Parents or guardians may (a) review the personal information we have collected from their child, (b) request deletion of that information, and (c) refuse to allow any further collection or use. Contact privacy@feezza.ai with “COPPA Request” in the subject line.
Deletion: Upon identification or notification, all data associated with an underage account is permanently deleted within 48 hours, including backups within 30 days.
No Behavioral Advertising: We do not serve behavioral or targeted advertising to any user, and we never condition a child’s participation on providing more personal information than is reasonably necessary.

8. Your Rights by Region

Choose the notice that applies to your region. Each notice supplements this Privacy Policy.

9. Your Universal Rights

Regardless of your location, you can:

Access your personal data through your profile and data export features.
Correct inaccurate data through your profile settings.
Delete your account and all associated data (Profile > Delete Account).
Export your data in CSV or PDF format (Health Coach > Data Export).
Withdraw consent for health data processing through your consent settings.
Disconnect wearable devices and revoke third-party access at any time.
Opt out of non-essential communications.
Update or delete your emergency contact information at any time through your profile settings, without deleting your account.

European Economic Area, United Kingdom & Switzerland (GDPR / UK GDPR)

If you access Feezza from the European Economic Area, the United Kingdom, or Switzerland, the EU GDPR and/or UK GDPR apply to our processing of your personal data. Feezza Inc. is the data controller, and you have rights to access, rectify, erase, restrict, and port your data, and to object to processing. Data is transferred to the United States under appropriate safeguards such as Standard Contractual Clauses.

Read your full GDPR / UK GDPR rights →

10. Cookies and Tracking

Feezza uses essential cookies for authentication and session management. We use local storage for language preferences and UI settings. We do not use third-party tracking cookies, advertising cookies, or analytics trackers that share data with third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance. The “Last updated” date at the top reflects the most recent revision.

12. Contact Us

For privacy-related inquiries, data requests, or complaints:

Company: Feezza Inc. Address: Fremont, California, USA. Email: privacy@feezza.ai. Subject Line: Privacy Request - [Your Country]. Grievance Officer (India, DPDPA): Jassie Kaur, Head of Data Protection — grievances acknowledged within 48 hours. Privacy Officer (Canada, PIPEDA / Law 25): Pavneet Rai. California residents may also contact the California Attorney General at oag.ca.gov/privacy. We aim to respond to all privacy requests within 30 days.